Refund Policy

Returns Policy

You can return your purchase in its original condition within 21 days of the date you received the item. All shrink-wrap must be intact, and the goods in the same condition supplied.

If you wish to return your item, you will be charged the return delivery charge only.

Refund Policy

Where you are withdrawing from your purchase between 7 and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item minus the cost of the charge we have incurred for making delivery

We will not refund the delivery or other add-on charges made, should you wish to return the goods at your own cost, please contact us to arrange for return labels.

Any refund paid will be paid back to the same method of payment.

More Delivery Information

Deliveries are normally made between 8.00am and 6.00pm. Saturday deliveries (which incur an extra charge) are normally made between 8.00am and 12.00pm. When selecting a day for delivery we always suggest that this is a day which is convenient for you to stay at home until the delivery arrives as it will need to be signed for.

We aim to deliver all goods on the requested delivery day. However, we cannot be accountable for late deliveries as a result of factors outside our control, such as increased traffic, severe weather conditions and breakdown of delivery vehicles. In this circumstance, we aim to keep you as informed as possible.

We advise that if you need the goods for landscapers or builders etc, you order the goods to arrive in good time before the work is due to commence.

Whilst most deliveries go smoothly we also have to detail charges which are applicable to orders that are cancelled whilst en-route or returned to the depot due to ground/access conditions being unsuitable for pallet deliveries. Both cancelled orders and returned pallets due to access/ground conditions will incur a return delivery charge of £45.00 per pallet.

Where a pallet delivery cannot be made on the arranged day due to access or unforeseen circumstances we will attempt redelivery at your request for a charge of £15.00 per pallet on the following day or when arranged. If you have any queries concerning this or any other issue please call us straightaway on 0113 320 0890.

Garden Hub will not accept any liability for damages to property caused during delivery. Claims will be handled directly by the haulage company.